Shipping and Refund policy

Shipping

Shipping only in USA and Canada. All orders are shipped within 1-3 business days from purchase excluding weekends and statutory holidays(Federal & Vancouver BC, Canada). Out of stock items will ship within 1-2 weeks. We will email you with tracking information when your order has been sent.

Please note that changes or cancellation of orders will not be accepted once the shipping confirmation has been issued.

If you order is a rush, please contact us and we will do our best to prioritize your order.

The orders over C$100 are eligible for free expedited shipping via Canada Post. Under C$100 will have a C$4.50-C$12.50 depend on distance. All shipping includes package tracking and insurance coverage.

Refunds & Exchanges

Refunds and exchanges are available if there are defect in the products. To be eligible for an exchange, please email contact info@the-eeum.com within 14 days of receiving your order. Items returned after 14 days will not be processed.

If you are unsatisfied with your purchase and would like refund/exchange, please email us at info@the-eeum.com within 3 days from receiving your order. We are glad to pay your C$10 shipping rate but if you change your mind, should your shipping apply to Canada post regular shipping rate.

Please note that we reserve the right to refuse returned used, worn products. Please include the original packaging with your return.

Should you have additional questions, please email at

info@the-eeum.com

Exceptional Service and Beautiful Jewelry

I purchased a pair of earrings from Eeum Jewelry through IYOU Market, but unfortunately, I noticed one side was defective when I was about to use them. I reached out to the store, and the owner personally delivered a replacement pair near my home right away. I was truly touched by the owner’s kindness and excellent service.

Of course, the earrings are absolutely beautiful, and the necklace I bought alongside them is stunning as well. Thank you so much for such a wonderful experience. I’ll definitely be coming back for more!

Thank you for your kind words! We are happy to hear that you had a positive experience with our customer service and that you are satisfied with your purchase. We are glad we were able to quickly provide you with a replacement pair. We can't wait to welcome you back and offer you more stunning pieces!
Have a great day:)

Highly recommended❗️❗️

So so pretty! Simple and cute🤍🤍

Hi Jamie,

Thank you so much for the lovely review.
We're glad you love the Hannah's Song Necklace as much as we do.
Your recommendation means a lot to us

Everyday necklace

Good with everyday wear. Very cute

Hi J,
Thank you for your review!
We are glad to hear that our Square Opal Necklace is perfect for everyday wear:)

👍👍👍👍👍

The products are so pretty and great for daily wear. And since it is a silver product, it is fine for allergies.🙌

I'm so glad to hear that you didn't have any allergies after using this product!
Now that spring is approaching, feel free to enjoy using beautiful jewelry to your heart's content♥

Super Cute!!

I was passing by the store and the ring caught my eyes so bought it on an impulse haha. The more I wear it the more I’m glad I purchased! It’s very daintly cute and the adjustable size from the back is a bonus!

Hi Jenny,
Thank you for the compliment :))
Hope you enjoy the ring more and more!

Shipping and Refund policy

Shipping

Refunds & Exchanges

Let customers speak for us