Shipping

We currently ship within Canada and the United States only.

Orders are processed and shipped within 1–5 business days after purchase, excluding weekends and statutory holidays in Canada (Federal and British Columbia).
If an item is out of stock, please allow 2–3 weeks for production and shipping.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please note that orders cannot be changed or cancelled once a shipping confirmation has been sent.
If you need your order urgently, please contact us before placing your order. We will do our best to prioritize your shipment.

Free shipping is available on orders of C$100 or more.
Orders under C$100 are charged a flat shipping fee of C$6–C$12, depending on the destination.
All shipments include package tracking.

Refunds & Exchanges

Refunds and exchanges are available only for defective items.
Please email us at info@the-eeum.com within 14 days of receiving your order.
Requests made after 14 days will not be processed.

For returns within Canada, we will cover the shipping cost.
However, for returns due to a change of mind, the standard Canada Post shipping fee will be charged to the customer.
Please note that if the item was damaged due to customer mishandling, even within 14 days, shipping costs for exchanges will be the customer’s responsibility.